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Logging on
Posted: Mon Jul 15, 2019 10:19 pm
by fagin
When I click a link from my email, I have to log on every time (even though I tick the “stay logged on” box. Why is this ?
Re: Logging on
Posted: Mon Jul 15, 2019 10:36 pm
by tony
Not just me then!!
Re: Logging on
Posted: Tue Jul 16, 2019 4:58 am
by theOptom
Not sure. Do you mean you click on the email link in a new browser session? Also, is this a new problem since the change in server?
There could be an admin setting I could change on my end but not sure what. If anyone does let me know.
Re: Logging on
Posted: Tue Jul 16, 2019 6:57 am
by tony
I tend to use my iPhone - recently every time I access the site I have to log in again - even if I have ticked “stay logged in”.
Re: Logging on
Posted: Tue Jul 16, 2019 8:17 am
by fagin
^^^ yup, that’s the one. Not just me then.
Re: Logging on
Posted: Tue Jul 16, 2019 3:46 pm
by tronaghan
#metoo !!!
Re: Logging on
Posted: Tue Jul 16, 2019 9:30 pm
by Rick Sanderson
I've a tablet that makes me log in every time, phone logs in automatically. Both Android.
Must be a cookie or something that needs clearing, no idea how to remove a specific cookie though.
Re: Logging on
Posted: Wed Jul 17, 2019 12:14 pm
by theOptom
I recall this issue may have come up before and needed a cookie/cache delete/refresh. In Chrome it's fairly easy to delete one cookie only. Settings ---> advanced ---> site settings ---> cookies ---> see all cookies and site data ---> (type "theoptom") then select and delete cookie
Re: Logging on
Posted: Wed Jul 17, 2019 1:29 pm
by fagin
The problem is on my phone . Safari ?
Re: Logging on
Posted: Fri Jul 19, 2019 12:03 am
by theOptom
Have you tried deleting cookies/cache?
Re: Logging on
Posted: Fri Jul 19, 2019 6:30 am
by tony
theOptom wrote: ↑Fri Jul 19, 2019 12:03 am
Have you tried deleting cookies/cache?
Brilliant - works for me now.
Thanks.
Re: Logging on
Posted: Fri Jul 19, 2019 7:46 am
by tony
tony wrote: ↑Fri Jul 19, 2019 6:30 am
theOptom wrote: ↑Fri Jul 19, 2019 12:03 am
Have you tried deleting cookies/cache?
Brilliant - works for me now.
Thanks.
Stopped working again now!!!!!
Re: Logging on
Posted: Sun Jul 21, 2019 3:34 am
by theOptom
It could be you are logged in at the same time on more than one device. If not, then I'm not sure. You might need to try a process of elimination to find out what the cause is then let us know.
Re: Logging on
Posted: Sun Jul 21, 2019 7:45 pm
by tony
theOptom wrote: ↑Sun Jul 21, 2019 3:34 am
It could be you are logged in at the same time on more than one device. If not, then I'm not sure. You might need to try a process of elimination to find out what the cause is then let us know.
Not logged onto two devices.
I may have solved it now:
Logged out, then logged in again ensuring I put in my username and password manually rather than using finger recognition etc - seems OK now.
Re: Logging on
Posted: Tue Jul 23, 2019 6:34 am
by tony
Stopped working again!!!